There are no REFUNDS on karaoke music and software. You may only exchange a defective disc for the same identical title up to 21 days after purchase.
Exceptions cannot be made. Music and software include CDG/SCDG/DVD media sold by Better karaoke.com.
RETURN POLICY for PLAYERS AND ACCESSORIES:
Player and accessory returns and refunds may be made up to 21 days after purchase.
All original cartons, remotes, cables, packing material and software must be included with the return. There is a 25.00 fee for not returning the original box and a 20.00 fee for missing remotes. Other items will be assessed at the time of the return and may vary.
A 15% restocking fee will be assessed on all NON-DEFECTIVE returns.
Karaoke machines are returnable for exchange only and are not refundable.
DEFECTIVE PLAYERS AND ACCESSORIES:
Will be exchanged for identical items up to 21 days after purchase. You must contact us to obtain return authorization. After the 21 day period, consult your warranty information included with your player.
THE ADDRESS IS:
Better Karaoke.com
P.O. Box 9632
Fall River ,Ma 02720-0011
We suggest
All returns are accompanied by an invoice
All returns are insured. Better Karaoke.com cannot be responsible for your package until it has been recieved by us.
Please allow a minimum of 2 weeks for a return to be processed.
You may contact us at 1-800-816-3624 or
Email: customerservice@betterkaraoke.com if you need further help.
Shipping Policy
Better Karaoke.com Shipping Policy
All orders over $99.00 will be shipped for free by UPS ground or USPS parcel post in the Continental United States (48 states) only. Depending on where you live that could take up to 6 days. If you want to receive it sooner you can request faster service, which is available on certain items. You will only be charged the difference in the cost of that service compared to ground or parcel post. Please make your request by email. The email address is: orders@betterkaraoke.com
Music CD+G and Super CD+G disks will usually be shipped USPS First Class Mail or Priority Mail. Please note that the cost of shipping 1 disc is the same as shipping 3 or 4 discs, about $2.50. If you purchase over $99.00 worth of discs we will ship them for free in the Continental United States.
International orders will be shipped UPS. We will need a copy of your picture ID and credit card [American Express and Visa Only ] faxed to 1-508-235-1044 and UPS will need a home phone number. You can also pay with paypal which will not require faxing a picture ID.
PRIVACY POLICY
Privacy Policy Statement
Better Karaoke.com.
Our Mailing address is
Better Karaoke.com
P.O. Box 9632
Fall River, Ma 02720-0011
We can be reached via e-mail at: customerservice@betterkaraoke.com
or by telephone at 1-508-678-2343 , Toll Free 1-800-816-3624
For each visitor to our Web page, our Web server automatically recognizes only
the consumer's domain name, but not the e-mail address (where possible).
We collect only the domain name, but not the e-mail address of visitors to our
Web page, the e-mail addresses of those who communicate with us via e-mail,
aggregate information on what pages consumers access or visit, user-specific
information on what pages consumers access or visit, information volunteered by
the consumer, such as survey information and/or site registrations, payment
information (e.g., credit card number and billing address).
With respect to cookies: We use cookies to store visitors preferences, record
session information, such as items that consumers add to their shopping cart,
record user-specific information on what pages users access or visit, alert
visitors to new areas that we think might be of interest to them when they
return to our site, record past activity at a site in order to provide better
service when visitors return to our site .
If you do not want to receive e-mail from us in the future, please let us know
by sending us e-mail at the above address.
If you supply us with your postal address on-line you will only receive the
information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive
telephone contact from us with information regarding orders they have placed
on-line.
Please provide us with your name and phone number. We will be sure your name is
removed from the list we share with other organizations Customers may prevent
their information from being used for purposes other than those for which it was
originally collected by e-mailing us at the above address.
Upon request we provide site visitors with access to all information [including
proprietary information] that we maintain about them.
Consumers can access this information by e-mail us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in
contact information, financial information.
Consumers can have this information corrected by sending us e-mail at the above
address.
With respect to security: We have Invisus Computer Security Software and other
appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you
may contact us at the above addresses or phone number.
